Hope Isn’t Cancelled: Alert Level 2 Update

All of our programs and services are operating, with modifications to keep participants and staff safe.

Guided by our values, we continue to respond quickly to COVID-19 updates. Our operations respect the wisdom and recommendations of government and health authorities. At the same time, we respect the needs of our participants and are focused on helping them through this time by keeping them connected to supports, and to our community. We are innovating how we deliver our services with the health and safety of all as highest priority. Thank you to our staff and participants for their courage during this uncertain time.

Real Homes

Brian Martin Housing Resource Centre:

  • Open 8:30am-4:30pm Monday to Friday
  • Welcome Window (walk-up service) available to speak to staff and access Resource Centre
  • Phone and email support available
  • In-person appointments available
  • Housing Help resuming with a maximum of 2 people in the lobby at a time
  • Home visits resuming

Naomi Centre

  • Open
  • Takeaway meals for former residents available at the door
  • Former Residents can make appointments for on-site visits and meetings

Real Help

Community Support Program

  • Program continues for participants who are in this program, including medication delivery
  • All in-home supports resuming
  • In-person programs on site begin April 5 with Community Kitchen, Visiting Hours & Stella’s Pride, with a maximum of 6 participants and 2 staff to allow for social distancing
  • Transportation of participants in staff vehicles will resume, keeping in mind public health guidelines for mask wearing and physical distancing.

Emmanuel House

  • In-house programming for current residents continues
  • Art Therapy resuming
  • Recovery Maintenance Group returns to in-person meetings
  • Assessments for admission available by telephone and in person
  • Closed to visitors

Just Us Women’s Centre

  • Appointments for individual counselling and 1-in-1 support available in-person, by phone, text and Zoom
  • Drop-in hours and in-person group sessions resume, including Addictions Group. Peer Support will resume in April at The Lantern.
  • Services inside the Newfoundland and Labrador Correctional Centre for Women resuming
  • Temporary suspension of in-person work at the NL Correctional Centre for Women. Telephone and virtual one-on-one sessions available.
  • Real Work

Employment Services

  • Open Monday to Friday 8:30-4:30 (Closed for lunch from 12:00-1:00)
  • Individual appointments scheduled in person, but available through Zoom or phone as necessary
  • In-person delivery of Adult Basic Education, Employment groups, and Social Enterprise training resuming, reflecting all public health guidelines
  • Phone, Fax and Wi-Fi available during regular business hours. Computer Lab hours are Tuesdays and Thursday 2:30-4:00. Calling in advance is recommended due to limited space.

Hungry Heart Café

  • Open for dine in Tuesday-Friday from 10:00-2:00 and Saturday brunch 9:00-2:00
  • Takeout with curbside pickup available 10:00am-2:00pm Tuesday-Friday
  • Catering services available Monday-Friday 8:00am-5:00pm
  • Other dining, takeout, special events and room bookings available. Visit our social media @HungryHeartNL or call 738-6157 to inquire.

Clean Start

  • Continues to operate
  • Actively recruiting new trainees and staff. Please call 579-1181 to lean more.
  • Need your keep your office or work site safe? Contact Clean Start for COVID-19 cleaning services.

Home To Stay

  • Personal assessments and contracts resume


  • Donate to our COVID-19 response HERE.
  • Contactless drop-off of requested items at the Brian Martin Housing Resource Centre, 84 Prescott Street, available 8:30am-4:30pm Monday to Friday.


  • For more information about COVID-19 and to complete an online self-assessment visit 811healthline.ca prior to calling 811.
  • The Mental Health Crisis Line is available 24/7 for anyone experiencing a mental health crisis 1-888-737-4668.
  • The Crisis Text Line is confidential, free and available to anyone in NL, any time. Text ‘Talk’ to 686868 and a trained volunteer will be available.
  • The CHANNAL Warm Line is available at 1-855-753-2560 9am to 12am daily. They are there to listen and help.
  • Visit BridgetheGapp.ca to access several free, online mental health and addictions programs to support your mental health during COVID19, including a 30-day free mindfulness challenge, and The BreathingRoom.
  • Call 211 to be connected to your local social, government and community supports however you’re in need: food, housing, safety, mental health, financial aid, isolation, and more.